Chief Community Success Officer

Position’s Core Function

To be in charge of SENT’s suite of offerings, most notably driving community engagement which is at the core of our membership. The Chief Community Success Officer will lead a team of direct reports, part-time and full time, to provide an exceptional member experience, welcoming Catholic founders and executives into a community that will equip them to take their business to the next level while becoming Saints. 

  • Location: Remote 

  • Timing: ASAP 

  • Commitment: Full time 

  • Benefits: monthly healthcare stipend in addition to salary

  • Growth Opportunity: integrate faith and mission into a high-performance startup role. Potential for greater leadership role and bonus incentives as SENT membership grows and maintains high retention.

  • Compensation: $175,000 - $225,000 / year salary + bonus

Learning Opportunity Value

Be part of a world-class leadership team, build your faith into your work, and contribute to renewal through building up a generation of Catholic founders and executive leaders.   

Responsibilities

  • Design, Build, and Lead SENT Community Success Team

  • Create, propose, and track team budget 

  • Lead strategy and execution across all programs (currently including Essential, Fellowship and Local)

  • Oversee all in-person and digital events, community groups, and communication with members 

  • Design  the member journey through the suite of SENT offerings

  • Integrate with the SENT leadership to ensure members are a top priority in cross-department initiatives 

  • Own CRM strategy, member data/insights and segmentation 

  • Create processes that ensure the reliable delivery of services to members across the entire membership 

  • Empower members to lead and grow organic initiatives, including in-person local events

Desired Experience & Qualifications 

  • Bachelor's degree with 5+ years of leadership experience, 3+ years in customer experience, and 2+ years in team management

  • Comfortable in a high-growth / entrepreneurial environment

  • Dedication to upholding company's mission and vision

  • Exceptional customer service, communication, prioritization, and follow-through skills

  • Detail-oriented, organized, self-motivated, and deadline-driven

  • Experience with database management, GSuite, & comfortable learning new tech tools

Key Performance Expectations

  • Overall retention in the SENT network above 85% (less than 2% monthly churn)

  • Overall member engagement 

  • Recurring Revenue from membership hitting pro-forma goals